FAQ– APRILSKIN US

- Firstly, your satisfaction remains our utmost priority. Please be assured that we are focused on providing as much of an uninterrupted customer experience as possible.

- Our warehouse teams are working around the clock to ensure that your order is fulfilled as per normal. However, there may be some delays in shipping considering unforeseen circumstances. In such cases, please be assured that we’ll be in contact to update you on the latest situation.

-Join us on Instagram (@aprilskin_global). We’ll be posting the latest updates and news in our account to keep you posted on the latest developments and changes (if any) regarding our services.

-Should you have any other inquiries, please feel free to contact our CS Team by dropping us an email at aprilskin_uscs@apr-in.com

At Aprilskin, your health and safety are our top priority. We’re forever grateful to have you as part of our community and for supporting each other during this challenging time.

Lots of love,

Aprilskin Team

www.aprilskin.us is a dedicated website for our US customers. We only ship within the continental United States for orders placed here. Unfortunately, shipping is not available to the Virgin Islands, Puerto Rico, Alaska, and Hawaii at the current time.

Please visit our dedicated websites for the below countries:
Aprilskin Korea
Aprilskin Japan
Aprilskin Singapore
Aprilskin Taiwan
Aprilskin Hong Kong

Standard shipping within the continental US is free on all orders $60 and over, excluding tax, and after discounts are applied. Standard shipping is a flat rate of $5.99 for all orders up to $59.99.

*Kindly note that www.aprilskin.us is a dedicated website for our US customers. We only ship within the continental United States for orders placed here. Unfortunately, shipping is not available to the Virgin Islands, Puerto Rico, Alaska, and Hawaii at the current time.

If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number for faster processing.

Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide the correct shipping information during the checkout. It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.

Standard fulfillment and shipping takes 5-9 business days after the order is placed using USPS. Depending on where you live, delivery may take a longer time to arrive.

*Kindly note that www.aprilskin.us is a dedicated website for our US customers. We only ship within the continental United States for orders placed here. Unfortunately, shipping is not available to the Virgin Islands, Puerto Rico, Alaska, and Hawaii at the current time.

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!

If more than 10 business days have passed since your package shipped and you still haven't seen any updates, please contact us at aprilskin_uscs@apr-in.com for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.

Changed your mind? Made a mistake? That’s okay! Please reach out to us at aprilskin_uscs@apr-in.com with your order number, and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time. Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.

If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.

1. Only products purchased on www.aprilskin.us may be processed for a refund or replacement.

2. We cannot process refunds or replacements for items purchased from another retailer.

3. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

4. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot issue a refund.

5. If the items arrive damaged or defective, please send us some photos of the condition via email at aprilskin_uscs@apr-in.com for investigation and replacement.

For other inquiries please contact us at aprilskin_uscs@apr-in.com.

1. Create an account on www.aprilskin.us. Make sure you're logged in to your account.

2. Once you've collected enough petals to spend, click on the yellow "Rewards" button at the bottom left of your screen.

3. Click on "Redeem", and you'll be issued a unique discount code for your next order.

4. Click on "Apply code", and go to your cart. On the checkout page, you will see the code applied to your order.

*Kindly note that only one discount code can be applied per order.

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