SHIPPING ANNOUNCEMENT FOR COVID-19
- Firstly, your satisfaction remains our utmost priority. Please be assured that we are focused on providing as much of an uninterrupted customer experience as possible.
- Our warehouse teams are working around the clock to ensure that your order is fulfilled as per normal. However, there may be some delays in shipping considering unforeseen circumstances. In such cases, please be assured that we’ll be in contact to update you on the latest situation.
-Join us on Instagram (@aprilskin_global). We’ll be posting the latest updates and news in our account to keep you posted on the latest developments and changes (if any) regarding our services.
-Should you have any other inquiries, please feel free to contact our CS Team by dropping us an email at aprilskin_uscs@apr-in.com
At Aprilskin, your health and safety are our top priority. We’re forever grateful to have you as part of our community and for supporting each other during this challenging time.
Lots of love,
Aprilskin Team
Payment
We accept payments through PayPal and Shopify Payments (credit card).
Shipping
APRILSKIN.US provides worldwide shipping, catering to countries such as the United States, Canada, Australia, the United Kingdom. We've also covered areas like the Virgin Islands, Puerto Rico, Alaska, Guam, and Hawaii.
However, aside from these six countries, please note that worldwide shipping is currently not available.
Please visit our dedicated websites for the below countries:
AprilskinKorea
AprilskinJapan
AprilskinSingapore
AprilskinTaiwan
Aprilskin Hong Kong
For shipping within the continental US is free on all orders $60 and over, excluding tax, and after discounts are applied. Standard shipping is a flat rate of $5.99 for all orders up to $59.99. However, please note that the free shipping threshold of $60 does not apply to Virgin Islands, Puerto Rico, Alaska, Guam, and Hawaii. The shipping cost for the Virgin Islands, Puerto Rico, Alaska, Guam, and Hawaii is determined at checkout depending on products and weight. You may refer to the shipping fees at the final stage during checkout.
For shipping to Canada, Australia, the United Kingdom, Germany, and France, please be aware that the shipping fee varies depending on the country and weight of your order. You can check the shipping fees for an average order weight of 4lbs per country on the website here You can determine the exact shipping fee by entering your address on the checkout page, as it is calculated automatically when you enter your shipping address.
If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number for faster processing.
Unfortunately we cannot edit your address or modify your order once your order has been processed by our warehouse, so please ensure that you provide the correct shipping information during the checkout. It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.
For US shipping, standard fulfillment, and shipping take 5-9 business days after the order is placed using USPS. Depending on where you live, delivery may take a longer time to arrive.
For shipping to Canada, Australia, the United Kingdom, Germany, and France, please check the estimated delivery time here. Please note that delivery times may be further delayed due to customs clearance procedu
It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!
If more than 10 business days have passed since your package shipped and you still haven't seen any updates, please contact us at aprilskin_uscs@apr-in.com for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.
Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your package within 24 hours after your tracking has updated to “delivered.” If it’s been longer than 24 hours, please contact us at aprilskin_uscs@apr-in.com for help!
If you received a product different from the one that you ordered, sorry about that! Please contact us at aprilskin_uscs@apr-in.com with photos of the items you received and the packing slip in the box, and we'll assist with getting the right products to you.
You should receive an automated email with a tracking number once your order has been shipped out from the warehouse.
If you did not receive the email, please email us at aprilskin_uscs@apr-in.com with your order number, and we will check the status for you.
Order
If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.
Kindly send us an email at aprilskin_uscs@apr-in.com with your name and phone number, as well as the items that you purchased, so that we can search your order.
Changed your mind? Made a mistake? That’s okay! Please reach out to us at aprilskin_uscs@apr-in.com with your order number, and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time. Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.
Return
If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.
1. Only products purchased on www.aprilskin.us may be processed for a refund or replacement.
2. We cannot process refunds or replacements for items purchased from another retailer.
3. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
4. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot issue a refund.
5. If the items arrive damaged or defective, please send us some photos of the condition via email at aprilskin_uscs@apr-in.com for investigation and replacement.
For other inquiries please contact us at aprilskin_uscs@apr-in.com.
Rewards
1. Create an account on www.aprilskin.us. Make sure you're logged in to your account.
2. Once you've collected enough petals to spend, click on the yellow "Rewards" button at the bottom left of your screen.
3. Click on "Redeem", and you'll be issued a unique discount code for your next order.
4. Click on "Apply code", and go to your cart. On the checkout page, you will see the code applied to your order.
*Kindly note that only one discount code can be applied per order.
